Shipping & Returns

Shipping Policy

Shipping Rates

We offer free standard shipping on all orders worldwide. No minimum purchase required.

Destination	Standard (Free)	Express
United States	5-8 business days	2-4 business days ($5.99)
Canada	7-12 business days	4-6 business days ($7.99)
Europe	7-14 business days	4-7 business days ($9.99)
Asia Pacific	7-14 business days	4-7 business days ($8.99)
Rest of World	10-20 business days	5-10 business days ($12.99)

Order Processing

Orders are typically processed within 1-2 business days. You will receive an email confirmation with tracking information once your order has shipped. Orders placed on weekends or holidays will be processed the next business day.

International Shipping

International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the recipient. DeepSais is not responsible for delays caused by customs processing.

Delivery Issues

If your package is lost in transit, damaged upon arrival, or significantly delayed beyond the estimated delivery window, please contact us at [email protected] within 14 days of the expected delivery date. We will work with the carrier to resolve the issue or issue a replacement/refund.

Returns Policy

30-Day Return Window

We want you to be completely satisfied with your purchase. If you are not happy for any reason, you may return your item(s) within 30 days of the delivery date for a full refund.

Return Conditions

Items must be in original condition with all accessories, packaging, and documentation included.
Items showing signs of use, wear, or damage may be subject to a partial refund or rejection.
Protective films, screen protectors, and similar items must not have been removed or applied.
Sale or clearance items may be subject to modified return terms — check the product page for details.

How to Return an Item

Contact us at [email protected] with your order number and reason for return.
We will provide you with a return authorization and shipping instructions within 24 hours.
Pack the item securely and ship it to the provided return address. We recommend using a trackable shipping method.
Once we receive and inspect the returned item, we will process your refund within 5-10 business days.

Refund Method

Refunds will be issued to the original payment method (PayPal). Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.

Return Shipping Costs

Defective or incorrect items: We cover the return shipping cost and will provide a prepaid return label.

Change of mind returns: The customer is responsible for return shipping costs. Original shipping charges (if any) are non-refundable.

Exchanges

At this time, we do not offer direct exchanges. To exchange a product, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected]. Include photos of the damage or defect, and we will arrange a replacement or full refund at no cost to you.

Questions?

If you have any questions about shipping, returns, or your order, please don't hesitate to contact us. We're here to help.